KNOWLEDGE BASE TEMPLATE ======================= How to use this template: - Replace everything in [square brackets] with your own information. - Delete any section that doesn't apply to your business. A short, accurate file works better than a long one. - Write in plain sentences, the way you'd explain it to a new employee. Keep each fact in the section it belongs to. - Don't add rules about how the assistant should talk. Answering briefly, staying on topic and pointing people to you when it doesn't know are already built in. - Your contact details, hours, location and top FAQs can go in the Business Profile on your admin page instead. The assistant always knows those. - Don't include anything private: no passwords, internal pricing, staff phone numbers or customer details. - When you're done, save as .txt (or .docx / .pdf) and upload it on your admin page. Delete these instructions first. ABOUT US -------- [Business name] is [what you do, in one or two sentences]. We serve [who your customers are] in [where]. [Anything customers often ask about you: how long you've been in business, what makes you different.] PRODUCTS AND SERVICES --------------------- [Product or service name]: [what it is, in one sentence]. [Key options such as sizes, colors or packages]. Price: [$ amount, or "quoted on request"]. [Product or service name]: [what it is]. [Options]. Price: [$ amount]. [Add one paragraph per product or service.] PRICING AND PAYMENT ------------------- [Which payment methods you accept.] [Deposits, payment plans, discounts, minimum orders or bulk pricing, if any.] [Whether prices include tax or delivery.] HOW TO ORDER OR BOOK -------------------- [Step by step: where to go, what the customer needs to provide, and what happens next.] [How long it takes to hear back or get a confirmation.] DELIVERY, SHIPPING OR SERVICE AREA ---------------------------------- [Where you deliver or travel to, and where you don't.] [How long it takes, and what it costs.] [Rush or same-day options, if any.] RETURNS, REFUNDS AND CANCELLATIONS ---------------------------------- [What can be returned or cancelled, and within how many days.] [How to start a return or cancellation.] [When and how refunds are paid, and anything that is not refundable.] FREQUENTLY ASKED QUESTIONS -------------------------- Keep each question and its answer together, like this: Q: [A question customers often ask] A: [Your answer] Q: [Another question] A: [Your answer] Q: [Another question] A: [Your answer] POLICIES -------- [Warranty or guarantee.] [Age requirements, safety rules, or anything customers must know before buying.] [Privacy or other policies customers ask about.] ANYTHING ELSE ------------- [Seasonal information, current promotions, parking, accessibility, or anything else customers ask about.]